| When the access point does not respond or continuously reboots, the cause can be a corrupted firmware image. If the wireless device has a firmware failure, the image file must be reloaded. You can use the Web browser interface to reload the image file if the wireless device firmware is still fully operational and if you want to upgrade the firmware image.
Alternatively, you can go on the 1100 and 1200 series access points and press and hold the Mode button for 30 seconds when the access point has a corrupt firmware image.
On 350 series access points, you cannot use the Mode button to reload the image file. However, you can use the CLI through a Telnet or console port connection.
Refer to the Reloading the Access Point Image section of Troubleshooting.
Note: You cannot use the Mode button to reload the image file on 350 series access points. Refer to the instructions in the Using the CLI section of Troubleshooting to reload the image file on 350 series access points. |
