| Solution # |
K49707136 |
| Title |
With Cisco Unity version 4.0, users cannot retrieve voice mail and receive the The log file for database UnityDB is full error message |
| Core Issue |
The Cisco Unity database has filled the drive space. Cisco Unity does not start because the log file UnityDB_log cannot be truncated. |
| Resolution |
This issue is tracked by the Cisco bug ID CSCeh01218.
For a workaround, shrink the UnityDb if it grows large. Open a CMD line and enter this:
osql -E
1> use unitydb
2> go
1> backup log unitydb with no_log
2> go
1> dbcc shrinkdatabase(unitydb)
2> go
1>exit
For information on how to shrink the transaction log file, refer to How
to stop the transaction log of a SQL Server database from growing unexpectedly. |
| Problem Type |
Voicemail problems |
| Voicemail Problems |
Voicemail behavior problems |
| Voicemail System |
Unity |
| Failure Type |
Error message
Cannot search, access a page, data, port or other device; cannot play back or retrieve voicemail or mail; cannot locate
Disk or memory issues |
| Frequency and Scope of Symptom |
Voicemail specific |
| When Problem Occurs |
While calling voicemail system |
| Unity Errors |
The log file for database UnityDB is full |
| Unity Version |
Unity 4.x |
| Unity System |
Unity database |
| Direct URL |
http://www.ciscotaccc.com/voice/showcase?case=K49707136 |
