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| Solution # |
K34190140 |
| Title |
How to synchronize CUE time with Cisco CallManager Express time
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| Core Issue |
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| Resolution |
To synchronize Cisco Unity Express (CUE) time with Cisco CallManager Express time, configure this on Cisco CallManager Express :
configure terminal
ntp master 1
end
Configure this on Cisco Unity Express:
configure terminal
ntp server prefer
clock timezone [ENTER] (Make the appropriate selections.)
end
write memory
Reboot the CUE module.
Verify the following on CUE:
show ntp associations
show clock [detail]
Depending on your platform, you may have Real-Time Clock (RTC) chip capability. This is a list of routers and the RTC hardware capability:
- C3661, C3662 - Has RTC
- C3735, C3725, C3631, C2691 - No RTC
- C2611, C2612, C2613, C2621, C2651 - No RTC
- C2611XM, C2612XM, C2613XM, C2621XM, C2651XM - No RTC
- C3640, C3620 - No RTC
If your router does not have an RTC chip, it cannot be used as a Network Time Protocol (NTP) server.
|
| Problem Type |
Ask a how to ... question
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents) |
| Call Control |
CallManager express |
| Voicemail Problems |
Voicemail system or feature |
| How to ... |
How to ... Unity express
How to ... clocking and time
How to ... CallManager express |
| Voicemail System |
Unity express |
| Failure Type |
Incorrect information: Wrong, mismatched, unsynchronized version, message, time, statistics, results, database, language, text, etc.
Cannot be configured correctly |
| Clocking and Time |
Time and/or date |
| Direct URL |
http://www.ciscotaccc.com/voice/showcase?case=K34190140 |
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