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Search Result
Solution # K10758737
Title User unable to reset Voice mail password in CUE
Core Issue This problem arises if the user changes the password instead of the PIN.

The password is for the web access, and the PIN is for voicemail.

Resolution You can reset the password of a user voice mail using the Graphical User Interface (GUI) or Command Line Interface (CLI) (in exec mode).

To change the voice mail password using the CLI, refer to this configuration:

 
username <name> password <password> 

This is an example on the Cisco Unity Express (CUE) module:

CUE# username xxx pin xxx

Make sure you save the changes to CUE after the change.

To change the voice mail password using the GUI, perform these steps:

  1. Navigate to http://<IP of Unity Express>
  2. Log in as your CUE Administrator account.
  3. Go to Configure > Users.
  4. Select the appropriate user, and reset the PIN and password to the desired values.

To change a user's voice mail box password through GUI, log in to the CUE GUI. Click on Configure > Users, and select the user. Change the PIN box.

For more information, refer to:

Problem Type Voicemail problems
Voicemail Problems
Voicemail system or feature
Voicemail behavior problems
Common Software and Product Issues Passwords
Voicemail System Unity express
Failure Type
Cannot be configured correctly
Cannot create, add, assign, calculate, modify, update, record, delete, eliminate,hide, remove, purge, save or extend
Cannot start, stop, schedule, reset, power up, power down, run, initialize, open, close, activate, deactivate or load
Frequency and Scope of Symptom Voicemail specific
Direct URL http://www.ciscotaccc.com/voice/showcase?case=K10758737