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Case Number K52258955
Title

User gets the error "CiscoSecure ACS Install: Crypto Error" Message "Error at V:\ismg_israel_acs\Acs\Crypto\init.c line 93, crypto_InitializeCryptoAPI failed" during the installation of Cisco Secure Access Control Server (ACS) 4.0
Core issue
Users receive the CiscoSecure ACS Install: Crypto Error error message when trying to install version 4.0 on the Cisco Secure ACS server.

A few of the possible reasons behind this problem are: 
  • A user without Admin privileges attempts to install Cisco Secure ACS on the server.

  • This error message may occur because of an incompatibility between Cisco Secure ACS 4.0 and anti-virus or a host based Intrusion Detection System (IDS) on the server.

  • The uninstallation of a previous version did not go cleanly.
Note: This error message usually appears because of hidden files stored on the server from a previous version.
Resolution
Complete these steps in order to resolve this issue:
  1. Make sure you are logged in with Admin privileges.

  2. Any sort of anti-virus or host based IDSs must be turned off.

  3. An older version on the Cisco Secure ACS server must be completely uninstalled.
In order to completely uninstall an older version, use the Clean.exe ACS utility. You can find this utility in the ACS CD under the Utility folder.

Note: Make sure no hidden files are stored on the server. These files are located under C/program files/CiscosecureACS/config. Change the attributes of these files to delete them.

If the services for Cisco Secure ACS do not start after an upgrade from version 3.x,  refer to TAC Case Collection Case K02059901.

In order to uninstall the remote agent for the Cisco Secure ACS, refer to TAC Case Collection case K20055233.

Refer to the Release Notes for Cisco Secure ACS for Windows 4.0 for more information.
Problem Type Upgrade or install
Product Family Cisco Secure access control server
Error CiscoSecure ACS Install: Crypto Error" Message "Error at V:\ismg_israel_acs\Acs\Crypto\init.c line 93, crypto_InitializeCryptoAPI failed
Cisco Secure Access Control Server (ACS) ACS for Windows version 4.0
Third Party Software Windows
Features & Tasks Access Control Server (ACS)
Direct URL http://www.ciscotaccc.com/security/showcase?case=K52258955

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